TERMS & CONDITIONS
Bookings are subject to the following terms & conditions
A contract between you and us (the owner) will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
A non-refundable 50% deposit of the holiday cost is payable at the time of booking. Bookings made less than six weeks before your arrival date must be paid in full, plus the £100 refundable damage deposit.
The balance must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by the due date, your holiday will be treated as a cancellation.
All cancellations must be notified in writing. If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be refunded. If you cancel less than 6 weeks before the holiday, the full balance remains due and the deposit is not refundable.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
Your booking will not be cancelled by us (the owner) except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
No parties or events – the maximum number of people in the accommodation at any time must not exceed 4 persons and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
If you wish to have guests during your stay, please contact us first with the details. The guests are not permitted to stay overnight.
Bookings cannot be accepted from persons under eighteen years of age.
We (the owner) reserve the right to refuse a booking without giving any reason.
We (the owner) reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes - this situation would only arise in the event of an emergency. In all other instances we would notify/contact you first.
You may enter the property on the first day of your holiday after 4 pm unless otherwise agreed. You are required to vacate the property by 9 am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
Pets are not allowed.
Vaping or smoking anywhere inside the cabin or on its veranda will result in the immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at your expense.
Damage deposit – in making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A damage deposit of £100 is required and will be returned within 7 days of the end of your holiday, minus the cost of any damage/breakages.
Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. We take an inventory and also photographs of the cabin prior to every new guest arriving. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
Please do not move any furniture from one room to another. The furniture must remain where it has been placed.
Please remove your shoes before entering the cabin.
Please lock the doors and close the windows when you leave the property unoccupied.
Please make sure you switch off lights or any electrical appliances when you go out – we’re an eco-friendly holiday home.
Please don’t take any bath towels with you to the beach or outside of the Crafter's Retreat premises.
We (the owner) reserve the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Please note that if any keys issued are not returned (in the key lock box on the veranda) at the end of your stay, the cost of replacement will be charged to you.
We (the owner) shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or hydrotherapy spa/hot tub.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
We (the owners) are not responsible for the loss of any personal belongings or valuables of the guest.
All inventory must remain in the property and not be taken to another property.
Hydrotherapy spa/hot tub
-The spa is available for your use. Please refer to the specific spa rules and regulations in the Welcome folder and also on the veranda.
-Do not use glass or sharp objects in or near the spa.
-Keep the cover on the hot tub when not in use.
Please park your vehicles in the designated parking area. Parking is limited to 2 vehicles.
Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Kadai/fire pit – please use the designated barbecue utensils and portable BBQ trays if cooking on the kadai. Please clean the kadai after use.
Candles or naked flames are not allowed inside the cabin or on the veranda.
Check-out – please check out by 10 am and empty bins (put general refuse and recycled refuse in the designed bins in the car park), strip beds, clean any dirty dishes.
If you have any problems or complaints concerning your holiday, please report immediately to us (the owner) and we will endeavour to put matters right. We will not take into consideration any complaints not reported to us at the time and only reported after you have returned from holiday.
We (the owner) reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.